Return, Exchange & Alteration Policy
📋 Policy Overview at a Glance
At Sree Designers & Boutique, we take pride in delivering master-crafted bridal blouses, hand aari & maggam embroidery, and couture ensembles. Here is a clear summary of your return and trial rights:
| Policy Field | Specification |
|---|---|
| Return Window | 7 Days from the date of studio delivery or courier delivery |
| Return Shipping Fee | Free (₹0) for studio returns and defective item replacements |
| Restocking Fee | None (₹0) |
| Defective / Damaged Products | 100% Free Re-crafting, Replacement, or Full Refund |
| Fit Adjustments & Alterations | 100% Free lifetime trial fitting adjustments at our Coimbatore & Tiruppur studios |
| Exchanges Accepted | Yes, within 7 days of delivery |
| Return Methods | In-Person Studio Drop-Off or Courier / Postal Return |
✨ 100% Bespoke Trial Fitting Guarantee
Because bridal blouses, lehengas, and designer garments are custom-tailored to your exact measurements, your satisfaction is our highest priority.
Our master tailors ensure that your garment fits like a second skin before your special day.
🛡️ Defective, Damaged, or Incorrect Items
We perform rigorous 3-point quality checks on all zari wires, stones, padding, and stitching before dispatch. In the unlikely event that you receive a defective or damaged garment:
- Reporting Window: Contact our team via WhatsApp at +91 99763 44673 within 7 days of receipt.
- Photographic Proof: Share photos or a brief video highlighting the defect or fabric damage.
- Resolution: You are entitled to an immediate priority re-stitch, item replacement, or a 100% full refund processed to your original payment method within 5–7 business days.
🔄 Product Exchanges
We gladly accept product exchanges for ready-to-wear pieces, standard collection blouses, and unworn accessories within 7 days of delivery, provided the item is:
- Unworn, unwashed, and in its original pristine condition.
- Accompanied by the original atelier purchase slip or booking confirmation.
📦 How to Initiate a Return or Exchange
You can return or exchange an item via either of the following two simple options:
Option 1: Walk-in to Our Studios (Recommended for Instant Fitting)
- Samalapuram Atelier: Opp to IDBI Bank, Samalapuram, Annur - Avinashi - Mettupalayam Rd, Somanur, Tamil Nadu 641663.
- Karnempettai Atelier: AutoStand, Annur Road, Karnempettai, Tamil Nadu.
Option 2: Courier Return
If you are outside Coimbatore/Tiruppur, message our atelier team on WhatsApp (+91 99763 44673). We will provide you with the courier return address and instructions.
💬 Contact Our Concierge Desk
If you have any questions regarding fitting, alterations, or return procedures, please reach out directly:
- WhatsApp / Phone: +91 99763 44673
- Operating Hours: Monday – Saturday: 9:30 AM – 8:30 PM IST
- Official Website: https://sreedesigners.in/